Customer Account Manager

at  GBA Services

COMPANY GBA Logistics – Freight Services
JOB TITLE Customer Account Manager
SHIFTS Mon-Friday 39 Hours/week
SALARY up to £30,000 DOE
BASE On-site - Hesketh Bank
Do you want to join a top 50 Logistics Companies in the UK with annual turnover in excess of £75m?
GBA Logistics has been delivering logistics solutions since 1987 and are a leading family-owned logistics company. We target the top end of the logistics value-chain and our passion is to solve our customers problems. With a base in 5 European countries and a growing presence in mainland Europe we are looking for European Freight Forwarder to play a major role in our Freight Services team.
Whether it’s regular Full Truck Loads (FTLs) from A to B, imports and exports, or express vans delivering to multiple locations, we have the experience, equipment and network to support our customers.
GBA offers the security of a large, established freight partner operating our own fleet of vehicles with highly trained drivers, combined with a flexible, large network of logistics partners all over the world - ensuring you always get the best solution, tailored to your specific business requirements.
Our people are our most important asset and are crucial to the success of our business. We are one big family and care passionately about the work we do and the service provided to our customers. Can you be the next to make a difference and drive our business forward?

Key Responsibilities

• To provide logistical solutions to GBA customers, ensuring that all job bookings are handled efficiently through use of the GBA systems.
• Have a minimum of two years’ experience in freight forwarding.
• Be a self-motivated target driven professional keen to succeed in this fast-paced environment and with the ability to engage and influence at all levels.
• Develop and report on customer account KPIs, forecasts and budgets.
• Arrange and participate in customer visits.

You

• Have a minimum of two years’ experience in freight forwarding.
• Strong sales/quoting background.
• Strong interpersonal & relationship building skills
• Great attention to detail and comfortable with mutiple IT systems

What We Can Offer

• Long term career with a stable market leader
• 31 days holiday inc bank holidays
• Holiday loyalty scheme
• Company Health Care Scheme
• Company Sick Pay
• Learning and Development opportunities

What do our people say?
“Family Values and truly are. Will do utmost for staff: Driver allowed to take grand-daughter to prom in vehicle. Supported charity bike ride by supplying vehicle. Engaged with staff for helping with problems.”
“Fair rate of pay. Cycle to work scheme. Employee health care scheme. Made to feel like family. Supportive HR. Team building exercises even if it is a meal and a drink.”
“Great place to work with good rates of pay throughout. Progression and development are key elements of the business and shows a true reflection on how the company want to help the growth of their employees.”
“The feeling like you are a part of the business family meant I settled in very quickly as I felt very included and that I could talk to my colleges.”
“I am really enjoying working for GBA, management are very friendly and supportive, they respect you. HR department is very welcoming and continuously driving to develop the company, whilst taking onboard and listening to employees views. GBA offer flexibility within my role and there is a good work-life balance.”
Culture fit is also vital to this role and we are looking for people who share our values. In a recent employee engagement survey, when asked “what is it like at GBA” the top three responses were “Challenging”, “Interesting” and “Friendly”. If this sounds like you then please get in touch.
GBA Logistics is an equal opportunities employer. Our people have made us the success that we are today and are the key to our continued growth moving forwards. We recognise the unique and valuable contributions that arise from a diverse and inclusive workforce built up from people with different backgrounds, cultures, experiences, and skillsets, that when combined together, help our business to thrive.
Our recruitment process is fair and equitable to ensure that all candidates are duly considered and supported. If you require any reasonable adjustments during the recruitment process, please email our Talent Acquisition Specialist via recruit@gbalogistics.co

• To provide logistical solutions to GBA customers, ensuring that all job bookings are handled efficiently through use of the GBA systems.
• Have a minimum of two years’ experience in freight forwarding.
• Be a self-motivated target driven professional keen to succeed in this fast-paced environment and with the ability to engage and influence at all levels.
• Develop and report on customer account KPIs, forecasts and budgets.
• Arrange and participate in customer visits