Customer Account Manager

at  Ontic

Customer Account Manager
Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for an additional Customer Account Manager to join our programmes team responsible for managing relationships with a portfolio of clients. This role will be based at our Staverton site.
Ontic is a more than just a business, we’re a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We’re committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.
The Role:
As a Customer Account Manager, you’ll work within the Programme Team supporting the Value Stream Manager in managing a portfolio of customer relationships, maximising customer satisfaction and delivering on sales plans. Acting as the product/platform expert within the business for designated product area, building strong relationships with customers where you will actively participate in meetings and reviews with the customer.
You’ll manage all activities associated with the execution of the delivery of the Revenue Stream Budget and work with the Revenue Management Team and Programme Manager to co-ordinate product pricing, RFQs and RFPs to ensure maximum value creation. You’ll be key in ensuring inventory levels and lead times are appropriate to meet requirements and provide opportunities to grow sales by analysing the market and commercial activity.
About you:
At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we’re also looking for someone who will thrive within our recognition and empowerment culture.
To be successful in this role, you will need well developed interpersonal, verbal and written communication skills and enjoy building relationships with external and internal customers, you’ll apply attention to detail and take a pragmatic approach to problem solving. Ideally, you’ll have a working knowledge of the aerospace or defence industries combined with experience of UK, EU and US Commercial and Government contracting and import/export regulations.
The role may require some travel to be undertaken.
Benefits
At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, we care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.

Our benefits package highlights include:

• Up to 29 days paid holiday plus Bank Holidays
• 10 hours paid volunteering time
• Annual goal share bonus scheme for all employees
• 24/7 Employee Assistance Program (EAP)
• Discounts and offers from a range of retailers

Best place to work

We are more than the sum of our parts. And we’ve been recognised internally and externally for being so:

• We were ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback
• 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic

No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission.
Our values

Our values are intrinsic to everything we do:

• We share a common sense - we’re a global family of specialists with a shared passion for precision.
• We have the freedom to choose - we’re challengers and innovators with the freedom to think differently and challenge the status quo.
• We create the opportunity - we’re change-makers with a clear direction and can-do spirit.

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you’ll enjoy a career with us

Please refer the Job description for details