Customer Account Manager

at  Resonate

ABOUT US

We provide software products and services that are already improving the operational delivery of rail services. Our vision is to create a truly connected rail network, using deep technology expertise and industry experience to deliver solutions that meet transport challenges across the UK and beyond. Harnessing our great ideas and turning them into products used and loved by our customers, we build control systems and digital platforms that deliver operational management and outcome support to improve customer journeys across the rail network.
Our customers are complex arrangements of government owned and private companies, and subject to multiple political and external pressures. Understanding what keeps our customers awake at night, developing advocacy, and helping them understand our offerings and approach is key.
As a Customer Account Manager, you will support our clients with the services we provide whilst building increasingly valuable long-term partnerships. We are looking for individuals with success in providing technology-driven solutions into customer accounts. We will give you product and skills training as required.

PERSON REQUIREMENTS

• Able to develop, cultivate and maintain long term client relationships
• Able to effectively establish and communicate developing and changing client needs, expectations, and pain points within the business
• Resilient and able to thrive in a fast-paced technical environment
• Strong attention to detail and follow through on actions
• Collaborative, with a solution and value-creation focus

Please refer the Job description for details