Customer Account Manager

at  Stapletons

About us
Stapleton’s (Tyre Services) Ltd is the UK’s largest tyre wholesaler, supporting over 7,000 independent retail Customers from our 11 distribution centres. Our Customers, served locally by our seven regional sales offices consist of over 50 staff, alongside 14 field based Business Development Managers who combine to form a national strength to service Customers and grow their businesses through unrivalled retail support solutions and marketing initiatives.
Serving the nation since 1937, Stapleton’s is recognised as an industry leader for our innovative approach and outstanding commitment to Customer service. Our key objective is to build long lasting relationships as business partners with our diverse Customer base.
The role
Reporting to the National Accounts Sales Office Manager, the Customer Account Manager is responsible developing, managing, and growing the existing portfolio of Stapleton’s accounts. This role will develop key relationships with customers to build confidence in the proposition, increase market share and promote Stapleton’s within the industry.
This Key Account Manager will work closely with key stakeholders to ensure the protection and future of development of our business.

SKILLS & EXPERIENCE

• Experience in previous sales role (Essential)
• Takes accountability for their own performance and actions, demonstrating an “above the line” attitude in all that they do.
• Commercial acumen, demonstrating an ability to focus on profitability over turnover.
• Consultative approach to sales, with ability to deliver solutions.
• Excellent communication skills both verbal and written with the ability to communicate with clarity, consistency, and confidence.
• Methodical, orderly, and systematic approach to work.
• Good negotiating skills and the ability to build consensus.
• Has a sensitive and diplomatic manner when managing and interacting with clients/stakeholders.
• Ability to work well as part of a team and build effective relationships with others.
• Continually demonstrates high standards of conduct and performance, integrity and confidentiality.
• Ability to adapt and meet the changing demands of the work environment, any delays or other unexpected demands.
• Highly organised with the ability to work calmly under pressure and manage multiple demands whilst maintaining quality, accuracy and providing results.
• Adhere to and comply with regulations and procedures.
• Persuasive and self-assured in dealing with customers.
• Possess a positive, resilient, self-starter attitude.
• Patient and focused and excellent attention to detail in completion of tasks.
• Organises, plans, takes responsibility and completes projects effectively.
• High level of IT proficiency across Microsoft Office.