Customer Account Manager

at  Vestas

REGION NCE > SBU NCE SERVICE > ACCOUNT MANAGEMENT

Vestas Northern and Central Europe is a sales business unit covering Scandinavia, UK, Ireland, Poland, the Baltics, Germany, Benelux as well as Eastern Europe and south of Africa. We are responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. We aim to be the No. 1 performing business unit within Vestas, and we aim to make Vestas Northern and Central Europe the best place to work. The Service Department at the Videbæk office is responsible for service, service sales and maintenance of wind turbines within Denmark. As a Customer Account Manager you will be part of a team consisting of 8-10 colleagues, who has an open and informal culture, where teamwork and good communication is the key to our achievements.

QUALIFICATIONS

• A relevant Bachelor’s degree combined with experience from working in a similar position in an international company
• Very good knowledge of English and Danish, both verbal and written. This means that you should be able to communicate on a negational level in both
• Experience in Contract- and Claim handling
• Commercial mind-set and technical understanding
• Experience from working with customers with a focus on cost efficiency

RESPONSIBILITIES

As a Customer Account Manager, you will be responsible for the revenue of your customer portfolio, which consist of customers in Denmark. As the main Vestas contact for your customers, you will create, build and retain highly efficient relationships with both customers and internal stakeholders, resulting in high customer satisfaction as well as solid financial growth for both the customer and Vestas. Further your main responsibilities will include:

• Act on behalf of the customer internally within Vestas to ensure that we deliver on the customers’ business case, which will include communication with the planning department, technicians, and other stakeholders
• Calculate and follow up on the cost and profitability of our service contracts and negotiate sales if additional services are requested
• Actively participate in the handovers of new wind parks from sales and construction to ensure that all obligations in the contract are being identified and fulfilled before we take over in Service
• Handle daily communication with customers

As you will be part of a team all aiming to be as great as possible, you will experience teamwork and individual work. Therefore, you should expect to be responsible for your own tasks, whilst engaging in teamwork.

• Ability to communicate with and manage a variety of internal and external stakeholders
• To be team-oriented in the way of sharing your problems, knowledge, and learnings, to learn and teach
• Be able to work independently
• High level of problem-solving skills
• Capability to coordinate and prioritize task