Customer Account Specialist (Dutch and English)

at  Collective Consulting

CUSTOMER SUPPORT

Short description
We are looking for a Customer Account Specialist with Dutch and English language skills for our manufacturing partner with an international background in Budapest.
As a Customer Service Specialist, you will serve as the primary contact for managing operational tasks related to orders, complaints, customs clearance procedures, and inquiries. Additionally, you will be the key liaison within the internal organization for addressing operational issues that customers may have.

Tasks

• Full processing of customer orders, modifications upon customer request
• Responds to requests from customers about volume, product, logistics and QA information
• Provides information (by telephone or e-mail) to customers about the company and products on the basis of existing information booklets; passes on more complex questions to specialists and keeps sales people informed
• Collaboration with sales management regarding customer related tasks, changes, fully sales support to achieve volume targets and service level KPI
• Ensures that information in the customer files is up to date
• Monitors the order handling on the basis of planning overviews, forwarding data etc., flags up departures
• Inventory control, short expire date products handling
• Monitors the handling of complaints (share point claim handling), draws the attention of internal departments to stagnation, and keeps customers informed about progress

Requirements

• Bachelor’s degree or higher vocational education
• At least 2 years’ experience in Customer Service area
• Proficiency in spoken and written Dutch and English
• Advanced Excel knowledge
• Great communication and problem-solving skills
• Ability to handle complexity
• Result and action oriented

What our partner offers

• Stable and Long-Term Job Opportunity at an International Company
• Professional Development Opportunities
• Travel Support
• Cafeteria Benefits
• Free Sports Facilities Access
• 3 Days of Weekly Home Office
• The salary depending on experience ranges from monthly gross 800.000+ HUF.

Contact
Csótya Bernadett
bernadett.csotya@collective-consulting.hu
+36302289557
Place of work
, Budapest, Budapest

• Full processing of customer orders, modifications upon customer request
• Responds to requests from customers about volume, product, logistics and QA information
• Provides information (by telephone or e-mail) to customers about the company and products on the basis of existing information booklets; passes on more complex questions to specialists and keeps sales people informed
• Collaboration with sales management regarding customer related tasks, changes, fully sales support to achieve volume targets and service level KPI
• Ensures that information in the customer files is up to date
• Monitors the order handling on the basis of planning overviews, forwarding data etc., flags up departures
• Inventory control, short expire date products handling
• Monitors the handling of complaints (share point claim handling), draws the attention of internal departments to stagnation, and keeps customers informed about progres