Customer Accounts Administrator

at  Airband Community Internet

CUSTOMER ACCOUNTS ADMINISTRATOR (12 MONTHS FIXED TERM CONTRACT) - SALARY OF £25,000 (PRO-RATA) + BENEFITS

[Hybrid working from our office in Droitwich 2/3 days per week]
Now is the perfect time to join Airband’s Finance & Purchasing Division and be part of our dedicated Customer Accounts Team.
Be a vital part of this Team who provide an exceptional level of service & support to our Airband customers. If you like variety this role involves a diverse mix of dealing with various internal divisions, ensuring a smooth customer journey, inbound & outbound resolution, debt management and a high level of administration & database activity.
As a Customer Accounts Administrator, you can be part of Airband’s goal to deliver an outstanding Customer experience. For 15 years, we’ve been connecting rural communities, and we’re committed to transforming areas that deserve better broadband by providing a 1st choice service to all rural customers.
You will have established experience within administration, customer service or call centre environments. High attention to detail and the ability to work in a busy, reactive and customer driven team.

MORE ABOUT AIRBAND:

• Airband is an internet service provider bringing highspeed broadband to rural communities across the regions that we operate. Having built the network our strategic focus is to increase our customer connections, and we are looking for talented individuals to join us at this crucial time in our journey.

• Creating customers contracts & ensuring smooth Customer Journey and creating customer Payment Schedules
• Dealing and working with other departments to resolve customers queries whilst Processing Cancellations and updating customer as well as creating customers final invoices.
• Processing promotions– Checking customers are eligible for this and updating systems & Checking eligibility of Buy outs for new customers and processing.
• Supporting our Credit Controller with payments and agreeing payment plans.
• Delivering a high level of detail across all cancellations, database information entries and recording all stages of the customer/call lifecycle.