Customer Administrator

at  Nationwide Building Society

On behalf of Nationwide, AMS are seeking an Administrator for a 12 month contract, with the possibility of extension or permanency, working within our Nationwide Building Society Office in Bournemouth, Richmond Hill, BH2 6EP
Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that’s why through our Branch Promise we now have the biggest branch network in the UK.

ABOUT YOU

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.

What’s the essential and measurable experience and skills required to do this job?

• Follow standard processes and procedures, adhering to company policy
• Always providing excellent customer service by being pro-active
• Work towards maintaining high performance with a combination of productivity and quality
• Investigate complex queries, issues and escalating these appropriately
• Communicate effectively with internal and external stakeholders, customers, solicitors, internal teams etc.
• Demonstrate proficient IT skills, adapt to using multiple applications across a variety of processes
• Work well within a department to complete multiple requests for customers
• Attention to detail and data accuracy is essential
• Make outbound calls to solicitors and customers to discuss process requirements and procedures

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

As part of our servicing team, you will be processing anything from a new account opening to the mortgage being paid off. Various changes can happen in between, to the account holder, interest rate, term of the mortgage, etc.