Customer Advisor / Course Advisor

at  City Guilds Group

City and Guilds Training is looking for a Course Advisor to add to our existing team.
If you have excellent customer service skills and have great telephone manner then this opportunity may be what you are looking for.
This is a great role to join our rapidly growing business.
Successful candidates will become a part of our friendly team located in our offices in Crawley / Gatwick.
You will be responsible for providing first-class customer focused interactions, advising on our courses and booking clients to the course that is appropriate for them and that suits their needs.
This is a permanent position with a starting salary of �25K and a generous bonus which can add an additional 20-35% to your salary.
Course Advisor role is a mix of an inbound and an outbound calling but it is not a cold calling role. All the customers are either existing clients or customers who have previously contacted our business.
We are interested in speaking to the candidates who have a passion for a great customer service and are results driven. We are looking for candidates with experience from a similar, ideally telephone based role, who would like to develop their sales and customer service skills further here at City & Guilds. This role can help you develop into a more senior sales / account management role.
This appointment will be made on merit.
We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.
Please note, this is an office-based role. As you will be required to work from the office, could you please check the location and ensure that you can commute to our offices located in Crawley RH10 9JY on a daily basis.

Trade Skills 4U (part of City & Guilds Training) specialise in electrical training, offering a wide range of electrician courses in the UK for new entrants, existing electricians and companies from our state-of-the-art training centres. Over recent years TS4U helped thousands of people gain valuable knowledge, experience and the qualifications they need to pursue successful careers in the electrical industry.
We are looking to appoint additional Course Advisors who are able to demonstrate proven successful experience in a phone based sales / customer service role to support our current operation.
The successful candidate will represent and promote TS4U, making potential customers aware of our courses and generating new business.
We need someone who is willing to take and make lots of calls every day, speak with customers, establish what they require and assist them accordingly.

In this role you will also:

• Understand customer needs and requirements and deliver clear and correct advice
• Build positive relationships with new and existing clients
• Promote the company brand and products over the phone
• Maintain accurate records of all enquiries, sales and transactions using the CRM system
• Carry out general administration duties associated with the role i.e. telephonically, by email and via live online chat facility
• Work pro-actively with team members to ensure all enquiries and daily tasks are completed within set time frame