Customer Advisor

at  Nationwide Building Society

On behalf of Nationwide Building Society, AMS are seeking Customer Advisors to support with inbound calls in relation to Identification & Verification at Nationwide, working on a 6 month temp contract whilst working remotely from home.
At Nationwide, we are not like a bank or other financial services companies, we are a Building Society - and we are building our society with a sense of community and with a collective belief in the idea that we are all here to help one another.

At Nationwide, our mission is to build an inclusive culture where everyone can thrive and for our Society to reflect the diversity of the communities we serve. We want to support and uplift people’s wellbeing so they can bring their whole selves to work and flourish in all aspects of their lives. Working for Nationwide, you’ll have access to a range of benefits, support and resources. For example:

• Healthy Mind Champions – We have an active group of colleagues, spread right across the Society, who are trained to provide a listening ear and signpost support options.
• Employee Networks – We have nine employee networks, open to all our colleagues. Their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective employee voice. Our Minds Matter network focuses specifically on mental health and wellbeing.
• Online Resources – Our internal intranet page is much more than a news site; it’s packed full of useful resources to support your wellbeing and is a great place to go for more information on a whole range of wellbeing topics.

Here at Nationwide, we can offer this and so much more -

• £13.00 per hour
• Working hours: Monday – Friday 9am – 5pm, 1 in 3 Saturdays 9am-1pm
• A comprehensive training plan and support
• A 6 month contract with possible permanent opportunities in future
• A remote working schedule working within your own environment at home (if located within 30 miles of Northampton - will be a hybrid worker)
• To be provided with equipment from Nationwide to enable remote working

Please note you must have a suitable working from home environment including a strong internet connection and privacy

As part of our financial crime department, you will be focusing on obtaining customer data from our members at Nationwide Building Society and collating information correctly in line with our policy and procedures such as:

• Provide excellent customer service to members of NBS consistently
• Obtain and accurately record customer information
• Uphold excellent written and verbal communication skills
• Handle a high volume of inbound calls
• Work within a fast paced environment and ability to handle high volume
• Maintain data accuracy and excellent attention to detail
• To resolve any customer issues or queries
• Follow a series of policies and procedures
• Complete quality checking on data and information obtained from the customer and to proceed accordingly
• Complete data entry and record keeping where required.