Customer Advisor

at  PinMeTo

Have you ever encountered the frustration of visiting a local business after verifying its hours online, only to find the information was outdated and the location closed? At PinMeTo, we recognize this challenge and are dedicated to solving it with the use of our platform.
PinMeTo offers an online Software as a Service (SaaS) platform that helps businesses get discovered, found, and verified on the biggest search, map, and social media platforms. We are now looking for a Customer Advisor to take our journey forward!

PREFERRED ADDITIONAL QUALIFICATIONS:

• Speak additional languages, such as German

ABOUT THE ROLE

This position offers an exciting opportunity for someone passionate about customer relationships and account management to play a key role in driving customer success and revenue growth.
As a Customer Advisor you are the primary link between PinMeTo and our large customer base, responsible for managing and growing the relationships and ensuring customer satisfaction. The role is a blend of relationship management, project coordination and cross sales, requiring excellent communication, strategic thinking, and organizational skills. The Customer Advisor collaborates closely with internal teams to enhance and refine the user experience of the platform - aligning with product development, business goals and revenue expansion.

KEY RESPONSIBILITIES

• Initiate, develop and maintain long term customer relationships
• Manage expectations and communicate both proactively and reactively to make sure customers get maximum value from PinMeTo
• Identify opportunities to promote additional services, products, or features that benefit the customer
• Identify the customer’s objectives to to help them be most successful - both with the PinMeTo Platform and in their own business operations