Customer Advisor with Italian

at  Schneider Electric

Job Description:

WHAT QUALIFICATIONS WILL MAKE YOU SUCCESSFUL?

• Education - Bachelor’s Degree requested
• Fluent in Italian and English
• Excellent command of English language
• One-year experience in customer support is an advantage
• Ability to multi-task (logging queries while speaking with customers)
• PC skills (Microsoft, Windows, ERPs)
• Excellent interpersonal, communications and time management skills
• Ability to work on own initiative but also as part of a team
• Good verbal and written communication skills are required
• Basic aptitude for learning technical concepts is essential
• Flexible and an ability to learn quickly
  Qualifications:

• Provide post-sales support to customers by validating entitlements, assisting customers with unit diagnosis, troubleshooting and completing RMA’s when necessary or assuring a proper escalation to the 2nd level support if needed;
• Offer pre-sales support to customers by referring customers to local resellers / creating web orders, once customer’s specific needs have been identified. Identify opportunities and escalate to the correct internal contact. Advise customers on the correct solution for their requirements;
• Log customer details and problem description in our CRM tool. Escalate cases to the technical support engineers for advanced troubleshooting and resolution;
• Take full ownership of all customers issues until resolution and ensure timely follow up on all commitments;
• Respond to requests on product pricing and features;
• Provide language support to escalation teams where necessary.