Customer and Tutor Value Manager (all genders)

at  GoStudent

THE ROLE IN A SNAPSHOT

Are you excited about the challenge of driving customer satisfaction and retention in a dynamic and fast-paced environment? As our Customer and Tutor Value Manager, you’ll be at the forefront of shaping our customer experience by managing end-to-end CVM programs that make a tangible impact on our business. You’ll play a pivotal role in crafting and executing strategies that not only retain customers but also delight them, helping us unlock additional value and elevate our marketplace. Join a team that thrives on collaboration, data-driven decision-making, and innovative thinking to push the boundaries of customer engagement.

YOUR ROLE IN OUR JOURNEY

• Oversee the complete lifecycle of CVM initiatives, from crafting business cases to executing campaigns and analyzing outcomes.
• Utilize data insights to identify customer pain points and opportunities for enhancing their experience.
• Develop and implement proactive strategies to minimize churn and maximize customer satisfaction.
• Collaborate closely with cross-functional teams, including Customer Operations and Product Management, to drive upsell and cross-sell initiatives.
• Manage digital campaigns, continuously optimizing performance through A/B testing and data analysis.
• Document and manage the customer journey, ensuring that customer voices are heard and acted upon to improve overall sentiment.