Customer Assistance Representative - Newcastle

at  Enterprise Mobility

OVERVIEW

An exciting opportunity to join Enterprise Mobility as a: Customer Assistance Representative
The role would be to join our existing team at our location in: Newcastle

QUALIFICATIONS

• No Driving Licence is required for this role – Just the ability to commute to and from the office
• Business standard IT skills, including Microsoft Excel & Outlook
• Excellent communication and customer care skills
• Strong interpersonal and teamwork skills
• Experience of handing customer service enquiries via email, phone and in person
• The ability to pass a security check that includes Criminality, Financial and Employment References

Your role will be to provide a high level of customer service by assisting both internal and external customers via the phone and in person, in addition to administrative support. If you have a strong customer service focus, close attention to detail, and strong computer skills this role could be for you.

• Building customer relationships
• Communication in person, over the phone and via email
• Marketing the business and building long term relationships
• Account Management duties
• Handling customer requests
• Problem solving
• Working to deadlines
• Administration duties
• Management of multiple deadlines in a wide variety of administrative and operational tasks
• Working as part of a team and also individually when required
• Working in a faced paced environment