Customer Assistant and Content Writer

at  Leone Centre

VERSATILE, CREATIVE CUSTOMER ASSISTANT AND CONTENT WRITER NEEDED FOR A COUNSELLING PRACTICE (UK BASED)

Are you a problem-solver who enjoys engaging with other people and expressing your creativity? As our business continues to grow, we are looking for a candidate with a knack for juggling multiple tasks and a strong entrepreneurial drive.
Learn more about us at www.leonecentre.com

JOB DESCRIPTION:

• You will be the first point of contact for clients (Customer Assistant), providing excellent customer service and prompt responses via phone and email.
• Additionally, you will handle important administrative tasks to ensure smooth operations, including the use of our booking and CRM systems.
• You will be responsible for creating, editing and uploading content to various websites and social media platforms and connecting with our audience.
• You will work as part of a team, reporting to the Practice Manager, and maintain good communication, providing regular updates on important information, tasks and events.

ESSENTIAL REQUIREMENTS:

• Previous customer service experience.
• Excellent communication skills (verbal and written) and great attention to detail.
• A confident, positive, empathetic, and friendly demeanour.
• Blog and content writing skills/experience.
• Know how to add/update content on various websites (specifically WordPress).
• Able to post on various social media platforms.
• Work within a team and independently.
• Able to prioritize and manage your workload efficiently.
• Be proficient in IT systems and software.
• A PC or laptop with paid anti-virus and anti-malware installed.
• A reliable internet connection.
• A mobile phone which can be solely dedicated to this role (paid SIM provided by us).
• Have experience with online appointment booking systems and CRM systems.
• Be familiar with cloud-based storage systems.
• Understand and commit to confidentiality.
• Have sound knowledge of the General Data Protection Regulation (UK GDPR).

DESIRABLE REQUIREMENTS:

• Experience in marketing, using various mediums, project planning, etc.
• SEO knowledge and skills.
• Web design; creation, updating and improving, including coding.

Please refer the Job description for details