Customer Associate - Interview ASAP

at  Pear Tree Recruitment

RESERVATIONS AGENT

• Clifton, Bristol
• 6-month fixed term contract
• £24,100 - £25,100 p/a depending on experience
• Shifts for this role cover between 7am-8:30pm working 5 across 7 days
  Our client specialises in providing exceptional guest experiences for all of their customers, and they are now looking to develop their Agents to join their friendly Reservations Department! You’ll be based in the Clifton office and working with the rest of the team to provide excellent customer service to their guests.
  If you are multilingual, this would be preferred, however it is not essential, you just need to be keen to deliver excellent service!

• Handling inbound calls and assisting with general queries
• Monitoring inbound emails and responding in a timely manner
• Identifying opportunities to upsell and cross-sell products and services
• Managing guest queries and reservations to ensure a seamless booking experience
• Maintaining accurate records of all communications