Customer Banking Specialist Proserpine

at  Commonwealth Bank

• You’re a passionate customer service professional
• We are enhancing the financial wellbeing for our customers
• Together we’re delivering outstanding customer experiences
  You will be joining one of our Multi Channel Branches!

Please note this is a Full Time Customer Banking Specialist opportunity.

• Monday 8:35am – 5pm
• Tuesday 8:40am – 5pm
• Wednesday 8:40am-5pm
• Thursday 8:40am-5pm
• Friday 8:40am-5pm

What is a Multi Channel Branch?

• Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
• After 1pm: W e assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment .

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers’ financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

We’re interested in hearing from people who have:

• A passion for delivering outstanding customer service with every interaction
• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

Don’t wait, apply today!
Aboriginal &/or Torres Strait Islander people encouraged to apply
If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 05/02/202

Please refer the Job description for details