Customer Booking Agent

at  Talent Tent

CUSTOMER BOOKING AGENT

Talent Tent is proud to be working with Finalrentals, one of Wales’ finest startups to find a Customer Booking Agent.
Finalrentals.com was launched with only one aim - to get people the best price for car rentals online by seeking to empower independent car rental companies to become digital and get more bookings.
Finalrentals has franchisees and affiliates around the world and in 2024 the brand has expanded to 30 countries.
The business has considerable growth planned for the coming months, and this is a newly created role in the team to take the business to the next level of excellence in customer service.

THE SKILLS AND EXPERIENCE YOU’LL NEED

Our dream candidate will be firstly extremely interested in working in a startup environment, so will be agile, quick to learn, and keen to grow with the company. You will have to be innovative, customer focused, and target driven.
A previous role in the travel industry would be most advantageous - particularly if you have booked holidays and car hire for customers.
It is essential that you are an excellent communicator who is driven by solving problems, giving great service, and finding the best deal for your customers.
But don’t worry if that doesn’t sound 100% like you – we still want to hear from you, as we know people with great transferable skills and a good attitude also succeed in the startup world.
This is a growing tech company, so it will be fast-paced and there will sometimes be long hours to get things done, however the founder wants to bring you on the growth journey with the company, and will ensure you are rewarded for your hard work and dedication.

Finalrentals works with an international community of independent car rental partners, each of these use the platform to grow their own business.
Whilst most customers book online, some need that little bit of extra help.
As a Customer Booking Agent, you will make an impact by taking queries from customers who are looking to book car hire in destinations around the world, and match them to the best car rental deal available.
What to expect?
Firstly you will need to learn about Finalrentals, their history, where they are going, and how everything works - you will be their expert on how the platform works for customers.

Then day-to-day you will;

• Take enquiries from customers looking to hire a car
• Speaking with car rental companies worldwide to identify the right vehicle
• Dealing with complex car hire enquiries with specialist needs
• Make sales through service
• Field general enquiries about Finalrentals
• Occasionally travel to represent final rentals at events and trade shows
• Take a long term view on customer service and how it is handled over the phone
• Work closely with the founder, give feedback, and help make the platform and the team the best it can be
• Work closely with the sales team
• Interact with our international teams