Customer Care Academy Coordinator

at  Aegon

Job Description Summary
Customer Care Academy Coordinator
Job Description
Customer Care Academy Coordinator
Permanent
Location: Edinburgh, Peterborough or Witham - Hybrid (typically 2 days in the office per week, 3 from home)
Salary: A competitive salary from £21,840 - £31,560 depending on the experience you can bring
Closing date: Monday 28 October 2024
We’re a company of ambitious, collaborative, problem-solvers who get things done. We strive to make sure everyone that works for us feel seen, heard, and valued – so we’re looking for like-minded people to join us. We support colleagues to bring their whole selves to work and be part of our Inclusion and Diversity communities.
We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.
A Customer Care Academy Coordinator forms part of the Customer Care Academy team and is an organised and effective communicator who is responsible for the administration-based tasks linked to the full training cycle alongside BAU tasks such as Mailbox monitoring, Training Scheduling and Hub Maintenance.

Your key outcomes:

• Manage the monthly training calendar: Schedule training, assign trainers, and publish the schedule to Customer Care departments.
• Coordinate training sessions: Organize in-person and virtual sessions, issue instructions, and manage learning activities.
• Support training sessions: Collaborate with Customer Contact Resource teams to ensure attendance.
• Identify and escalate risks: Monitor and report risks related to training delivery.
• Handle monthly induction planning: Schedule new starters’ sessions and coordinate scenario-based learning resources.

We’d love to hear from you if you:

• Have a strong understanding of Aegon UKs business and propositions.
• Enjoy administration-based tasks i.e mailbox monitoring, induction scheduling and hub maintenance
• Have strong organisational, prioritisation and time-management skills, with the ability to handle multiple tasks at once.
• Have excellent communication skills, both verbal and written
• Thrive in a collaborative environment and enjoy working closely with your team and other areas in Customer Care to achieve common goals.
• Are competent in Excel and other Microsoft Office applications, including Microsoft Forms.

What’s in it for you?

• A non-contributory pension between 8%-12%
• A discretionary bonus, depending on personal and company performance
• 34 days leave per year (including bank holidays, pro-rated for part-time)

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.
The legal bits
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.
Equal Opportunity Employer:
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity

Please refer the Job description for details