Customer Care Administrator

at  ADI Development Group

Adi Development Group is one of Canada’s leading, most innovative real estate development, construction management and investment companies. With over 4000 units and $3Billion of built value under development throughout the GTHA, We are on an insurgent mission to re-invent the customer experience and to deliver homes faster, better and more cost effectively to our customers. As an Adian you will have the opportunity to shape communities and create lasting landmarks that will be admired for generations. The life-defining work you will do with Adi will directly impact and positively change the lives of our customers and communities we serve. We champion ownership and encourage all of our team members to think and act like owners. Adi is committed to not only develop buildings, but to developing the leaders of tomorrow.
Successful Adians care deeply about their work and commit to continuously learn and develop in their field. Adians think about how every decision they make will impact our customers and go the extra mile to deliver an exceptional customer experience. Our most successful Adians work with a bias toward action. They value experimentation and trying new ways of working to ensure we deliver results to our customers.
Adians offer support to our teammates before being asked. We help each other improve through candid, constructive feedback and empower each other to perform. It does not matter if you are a new or seasoned Adian. We welcome diverse perspectives and encourage each other to speak up. Successful Adians challenge each others’ thinking through respectful and thoughtful debate. When we reach a decision, we commit and move forward together. We are a team. We face adversity together. We learn together. We win together.

• Provide excellent, speedy, on-time, and friendly service to every customer in person, via email, and telephone
• Maintain and track customer communication through CRM and assist in monitoring the completion of all required service administration records, and managing all Tarion Warranty enrolment documentation
• Receive, document and communicate new home purchasers’ inquiries to appropriate trades & departmental associates and provide timely responses to the customer
• Schedule and coordinate the Quality Control Inspection (QCI) and Pre-Delivery Inspection (PDI) processes
• Continuously improve the customer service experience to retain and maintain customer loyalty and exceed expectations
• Assist in the preparation of departmental metrics
• Assist in the collection, review, and scheduling of 9-day, 30-day and Year-End Warranty Service requests
• Assist the Customer Care Representatives as needed
• Create new home packages for customers
• Attend Customer Care or Tarion seminars and attends home purchaser functions as required
• Access punch list software to respond to inquiries and pull reports
• On-site front desk reception as required
• Customer care office setup and supplies coordination, and;
• Other duties as assigned.