Customer Care Administrator

at  Northumbria Healthcare NHS Foundation Trust

To answer telephone calls & respond to all enquires directing the public as appropriate. To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail. To provide admin support to nursing & clinical staff.
To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals. To provide nonclinical advice to patients, relatives, the public and internal & external agencies. Responsible for the ordering & maintenance of stock levels clinical & non-clinical. To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate.
The job requires a broad range of tasks and offers general admin and secretarial support to the team. To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive

Please refer the Job description for details