Customer Care Advisor

at  DHL Express

(2400BGJ)

Romania-Bucharest-Bucharest HO | Full-time | Permanent | Mixed Shift
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our corporate culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

HOW WILL YOU CONTRIBUTE TO THE SUCCESS OF DHL?

• Perform backline activities, respecting the terms and standards of both internal and external procedures.
• Conduct a proper inter departmental communication & relationship with DHL network, during investigations in solving requests from customers: traces, claims & complaints.
• Ensure that all customer queries and requests are handled promptly and professionally, proactively seeking for solutions to meet / exceed customer’s needs and expectations.
• Investigate, determine causes, take appropriate action, and inform customers about any undelivered, misrouted or delayed shipments within established internal procedures and time parameters.
• Offer support in Contact Center by answering to general inquiries about the company and its services over the phone.

Please refer the Job description for details