Customer Care Advisor

at  Pharmacy2U Ltd

Role: Customer Care Advisor
Location: Thorpe Park, Leeds, LS15 8GB (with hybrid working when competent)
Salary: £24,793.60 - £27,289.60 DOE per annum plus extensive benefits & development structure
Contract type: Permanent
Employment type: Full Time

Assisting customers with a wide range of enquiries regarding their accounts and orders
Collaborating with key teams across the business (Surgery, Dispensing, Dispatch & Pharmacist teams) and taking ownership of customer issues to see them through to full resolution
Calling new customers to welcome them to the service and get all the necessary information to allow us to deliver a fantastic service
Accurately administrating customer account details using our core systems (CDB) & (Sprinklr) as well as Excel and Outlook
Responding to customer enquiries across several platforms (Telephone calls, e-mails, Live Chat & social media)
Working a variety of back-office processes to deliver our services
Ensuring that workplace remains fun, relaxed, and friendly!