Customer Care Advisor - Remote

at  Hireonline

REMOTE CUSTOMER CARE ADVISOR

• £12.50 per hour
• Location- Remote
  Please be advised all successful candidates are required to travel into London to attend 2 training days in their head office
  Do you have a passion for offering fantastic customer service?
  Are you someone that enjoys problem-solving and finding solutions?
  Our client a leading jewellery brand in the UK is looking for confident and dynamic Customer Care Associates to help ease their customer queries over the busy holiday period.
  You will be their first point of contact for their customers and through exceptional problem-solving skills and ability to use your initiative, you will handle various issues in a swift and timely manner.

• Responding to all customer enquiries within four hours
• Dealing with all customer enquires; chasing deliveries, managing faulty returns/replacements
• Handling all customer complaints
• Ensuring customers are updated effectively
• Logging any customer feedback that impacts other departments
• Confidence in communicating through various channels including; Email and telephone