Customer Care Advisor

at  Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
Please note that this is a CONTRACTOR/CONTINGENT POSITION you will be employed by our 3rd party service provider.

• Qualified processing and answering of technical, service, and marketing-oriented customer requests on the telephone and in written form from the subject area of diabetes; processing complaints in accordance with internal quality guidelines and regulatory provisions
• Working with inbound related workflow objects such as tasks, action items or cases. Real-time administration of customer-specific data and attributes in the CRM system to provide up-to-date customer information for marketing purposes, such as address, phone number, mobile phone number, email-address, etc.
• Work with the CRM system to document all customer interactions and contacts in accordance with the specifications of the internal quality guidelines
• Taking over short-term special tasks and support of new colleagues through buddy-up sessions and training
• Regular proactive gathering of information about news and work processes
• Active contribution of ideas to optimize business relevant information and work processes
• We also ensure flexibility, to help you find your balance: home office is a common practice (3 office day/week). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony