Customer Care Agent - (Arabic Speaking)

at  Deliveroo

You will report to the Customer Care Team Manager, and you will be based in our Dubai offices (API Trio Tower) and working in the office full time.

REQUIREMENTS:

• Minimum of 2 years of experience in a contact center environment with a focus on complaints handling
• Proficiency in Arabic and English languages at a C1/C2 level is a must.
• Advanced user of Microsoft Office/Google Workspace, CRM tools like Zendesk/Amazon Connect, with fast and accurate typing skills
• Experience handling support requests from a variety of different channels abilities, effective time and priority management
• Experience with meeting targets and maintaining high standards
• Ability to articulate decisions to customers across all channels, balancing firmness and fairness
• Root cause analysis expertise to provide efficient solutions
• Take full ownership of resolving customer issues
• Proficient in managing difficult conversations and conflict resolution
• Experience contributing to the ongoing development of departmental processes
• Experience empathizing with frustrated customers

WHY DELIVEROO

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Please refer the Job description for details