Customer Care Agent DACH (German speaking)

at  TravelPerk

ABOUT US

We’re TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.
We’ve revolutionized the business travel market by offering an unrivaled selection of travel options, a powerful booking and management platform, and 24/7 customer support. It’s why we’ve become the leading all-in-one travel management solution.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a ‘unicorn’ and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.

ABOUT THE ROLE:

We are looking for experienced, hands-on German speaking - Customer Care Agent passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company’s success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travellers happy!
Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us to grow by changing the way organisations book and manage their business travel?
As a Customer Care Agent, you will work with B2B customers and be part of a strategic team at TravelPerk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.
Please note: working hours for this role will be mostly during weekdays mornings and afternoons.

WHAT YOU WILL DO:

• Support our B2B customers in their Business Travels
• Liaise with suppliers and partners to resolve booking issues
• Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
• Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough
• Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!
• Help define and establish best practices together with the rest of the team in sales, operations and customer care
• Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!

AT TRAVELPERK, WE PRIORITISE EXPERIENCE AND POTENTIAL OVER ACADEMIC QUALIFICATIONS FOR THIS ROLE. WE BELIEVE THAT TALENT AND ABILITY AREN’T ALWAYS REFLECTED IN FORMAL CREDENTIALS.

For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.
TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you