Customer Care Agent | Ruby Labs

at  Ruby Labs

ABOUT US

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we’re always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

ABOUT THE ROLE

The Customer Care Agent is key in managing the company’s online reputation by addressing customer feedback and ensuring positive engagement across various platforms.

KEY RESPONSIBILITIES

• Respond promptly and professionally to community reviews, maintaining a courteous and solutions-oriented tone.
• Provide prompt assistance to customers who reach out via email with a reference code, addressing their concerns and processing refunds as needed to ensure a positive resolution.
• Actively engage with the community through our channel to build trust and enhance customer satisfaction.
• Monitor and maintain the good standing of our review and community accounts.
• Monitor and address negative feedback or discussions about the brand on community channels that could impact its reputation.
• Engage directly with users to address their concerns.
• Focus on ensuring a positive outcome for the customer that contributes to improving the brand’s perception and ratings.
• Collaborate with the support team as needed to address customer inquiries and ensure seamless service delivery.
• Proactively seek solutions to maintain all accounts in good standing and prevent recurring issues.
• Outside-the-box thinking.