Customer Care Agent

at  Utilita

Job Title: Customer Care Agent
Location: Remote/ Chandlers Ford
Salary: £24,960
Hours: Monday – Friday (shift pattern: 08:00 – 17:00 or 09:00 – 18:00)
Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.
At Utilita we aim to provide our customers with a first-class service. Using our system and working closely with internal departments you will investigate and resolve any queries. 
To ensure you received all the necessary training and support this role will require you to be on site full time in our Chandlers Ford head office for a minimum of 6 weeks. After this time there is the opportunity to work on a hybrid basis.
To be successful in this role, the candidate would need to be available to start from the 10th February 2025.

ABOUT US

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.
Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.
Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!
Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Job Types: Full-time, Permanent
Pay: £24,960.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Eastleigh SO53 3QB: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Eastleigh SO53 3Q

As a Customer Care Agent, you will communicate with our customers through the telephone, where you will investigate their queries, helping to find the best solution.  

Day to day, you will; 

• manage customer accounts by updating and maintaining customer information by entering relevant / required information into the systems; 
• liaise with other departments to resolve customer queries; 
• investigate, record and resolve customer inquiries or complaints about the product or services provided;
• action inquiries raised from other departments and customer service advisors.