Customer Care and Logistic Coordinator

at  Lafarge Canada

Whatever you do, you’ll make a difference at Lafarge Canada. Because we know that your passion and curiosity are the natural resources the world needs. Thanks to our teams’ energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all.
Customer Care and Logistic Coordinator
Requisition ID: 7961
Location:Oak Bluff, MB, CA, R4G 0A5
Pay Type: Hourly

SPECIFIC ACCOUNTABILITIES:

• Adhere to all Lafarge safety policies and procedures.
• Manage customer calls, providing support based on inquiries and updating appropriate details on orders.
• Review orders to make sure they are accurate and identify/flag if they contain any special conditions.
• Inform customers of all relevant company policies including confirming orders, additional products, and driver responsibilities as well as any warnings and limitations.
• Provide support and knowledge for drivers; directions, site details and project information.
• Assist customer inquiries in regards to truck locations, approximate ETAs, order availability, additional products, pricing/quotes, special requests, load limit/vehicle weight, etc.
• Proactively contact customers with notice when orders are not operating as scheduled.
• Communicate any necessary information with the Operations, Quality Control, and/or Sales Team.
• Coordinate driver and QA/QC issues pertaining to active orders; communicating with appropriate parties as required.
• Document any and all issues regarding orders.
• Provide sales and billing coordinator information pertinent to billing accuracy.
• Investigate and develop solutions to problems as they arise - safety, driver schedule, rejected loads, etc.
• Complete miscellaneous filing, administrative work, issue investigations, and ticket queries as needed.
• Open availability – working different shifts and may require long hours based on business needs.
• Train new personnel
• Schedule workforce on a daily basis with the intention of maximizing service and minimizing costs while following guidelines of the Teamsters Collective Agreement.
• Assign drivers to appropriate trucks.
• Deal with the mechanical team for truck availability.
• Monitor efficiencies throughout the day.
• Monitor driver availability and advise of any issues.
• Other tasks and duties as required.

EDUCATION AND WORK EXPERIENCE

• High School Diploma or equivalent required
• Experience in the construction industry and/or logistical experience is an asset.
• Experience in a fast-paced call centre with multiple demands and metrics.

KNOWLEDGE AND SKILLS

• Commitment to a Safety Culture
• Strong interpersonal phone/email communication (incl. friendly and courteous attitude, ability to communicate clearly and explain issues to customers when required)
• Strong written and verbal communication skills
• Problem solving skills
• Exceptional listening skills
• Ability to multitask in a fast paced environment
• Effective negotiation, problem solving, and conflict resolution skills
• Strong time management skills and ability to perform several tasks at once
• Ability to work well under pressure with rapidly changing customer priorities
• Competency with all Microsoft Office and general native PC programs
• Knowledge of local market geography and addresses
• Proficient typing and data entering skills

YOUR LAFARGE EXPERIENCE

At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

Please refer the Job description for details