Customer Care Assistant

at  Stellenbosch University

Duties/Pligte

• Ensuring that all administration regarding individual memberships, Maties Sport and international athletes and teams, as well as visiting sport groups, are completed effectively and timeously;
• Receiving and reconciling own cash on a daily basis, and completing daily cash- ups as per Standard Operating Procedures;
• Completing month-end reports from time to time as and when needed;
• Effective administration and filing of memberships contracts;
• Assisting new members to complete the online membership registration process, as well as fully completing all sales and contract administration;
• Being solution- driven and assisting members in solving any queries that may arise from time to time;
• Actively promoting and selling the gymnasium’s facilities and services;
• Ensuring that members adhere to the various access control processes, as per Standard Operating Procedures;
• Managing the switchboard when required (taking calls, transferring calls, taking messages, providing info telephonically, greeting, etc.);
• Effectively managing member cancellation and membership freezing requests;
• Actively assisting the sales team as and when required.

Job Requirements/Pos Vereistes

• Grade 12 qualification;
• Computer literate;
• Work experience in any role / capacity;
• Knowledge and interest in sport / health / fitness;
• Effective conflict management skills and techniques;
• Good verbal and written communication skills;
• Excellent interpersonal skills;
• Working knowledge of Microsoft Office (Word, Excel);
• Good attention to detail;
• Must be willing to work shifts, weekends and public holidays.

Recommendation/Aanbeveling None

• Ensuring that all administration regarding individual memberships, Maties Sport and international athletes and teams, as well as visiting sport groups, are completed effectively and timeously;
• Receiving and reconciling own cash on a daily basis, and completing daily cash- ups as per Standard Operating Procedures;
• Completing month-end reports from time to time as and when needed;
• Effective administration and filing of memberships contracts;
• Assisting new members to complete the online membership registration process, as well as fully completing all sales and contract administration;
• Being solution- driven and assisting members in solving any queries that may arise from time to time;
• Actively promoting and selling the gymnasium’s facilities and services;
• Ensuring that members adhere to the various access control processes, as per Standard Operating Procedures;
• Managing the switchboard when required (taking calls, transferring calls, taking messages, providing info telephonically, greeting, etc.);
• Effectively managing member cancellation and membership freezing requests;
• Actively assisting the sales team as and when required