Customer Care Associate - 12 Months FTC

at  Prinova Europe

POSITION SUMMARY

The CCA Logistics, will join a dynamic Logistics & Customer Service team of more than 25 individuals. This team is responsible for managing the daily business operations including warehouses, deliveries to customers, exports outside Europe and demand planning.
With the expected growth of the business in Europe, we are adding team members who will be involved specifically in our EU operations. You will be responsible for an element of sales support, responsible of deliveries throughout the EU, tracking of shipments, handling of non-conformances, the stock reconciliation process with the EU 3PLs, the maintenance and handling of all information within our ERP and other projects within the department. The successful candidate will be a proactive, organised, and hands-on individual with excellent business communication skills. As our business continues to grow, and our geographical reach expands, the role will require you to be comfortable with working in a fast-paced and constantly evolving environment. You will need to be self-motivated, able to multi-task – all while maintaining a high level of accuracy. It is important to be able to work across simultaneous projects, often under pressure. All necessary training will be conducted on the job, this will include how the company operates, its SOPs and main processes. Experience in a similar role is essential.

SKILLS & QUALIFICATION REQUIREMENTS:

• Fluency in English and French/Dutch language is desirable
• Experience in handling key accounts.
• Detail oriented with excellent organisational skills.
• Experience on any ERP system.
• Proficiency in MS Office applications
• Advance Microsoft PowerPoint
• Advance Microsoft Excel 365
• Enthusiastic and eager to learn.
• Outstanding business communication skills, both written and verbal
• Professional business presence and acumen
• Self-starter, and happy to take the initiative.
• Commitment to customer service (both internal and external)
• Strong ability to multi-task with results-oriented mind-set
• Calm individual who can operate under pressure, manage deadlines, and the demands of a busy and expanding business.
• Have enthusiasm for a fast-paced, dynamic environment where products and programs are evolving as the business grows.
  Interested? Submit your CV by clicking apply or email us for an informal chat careers-europe@prinovaglobal.co

• Arranging deliveries to customers from warehouses in UK and EU by road, ferry, and courier
• Liaison with customers, warehouses, and carriers
• Input of correct information onto internal system, to create forward allocations and warehouse instructions.
• Invoicing customers promptly, with correct VAT calculated.
• Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.)
• Handling enquiries, complaints and other aspects of customer service as required.
• Monthly stock reconciliations and handling follow-on enquiries from the finance department.
• Handling non-conformances
• Occasional on-site inspection of warehouses
• Processing charges invoices from warehouses, forwarders, and other suppliers
• Project work
• When necessary, due to holiday, medical leave etc., covering for fellow team member’s absences.
• Any other duties at manager’s discretion