Customer Care Associate (4-month Contract)

at  MLC Life Insurance

Are you committed to bringing your best to life every day?
At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group.
We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most – and that’s a great purpose to bring us together at work every day.
We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future.

We have a 4-month fixed-term opportunity available for those looking to kick start their career in the life insurance sector.
As a Customer Care Associate, you will engage with our customers at their time of need with the aim of managing each enquiry with compassion, empathy, and respect. Your main responsibility will be assisting our existing claims customers with their enquiries primarily via call and some email.

As a customer care representative, you will:

• Ensure customer interactions are handled in a timely manner in line with our service level agreements
• Deliver on individual and team KPIs
• Provide empathetic customer service through respect, understanding and effective communication
• Ensure customer complaints are effectively managed and escalated as required
• Liaise with internal service providers and external customers, whilst maintaining effective working relationships at all times
• Ensure data needed for the claim is captured in our systems
• Build customer confidence by demonstrating accurate knowledge of MLC Life Insurance Products.
• Ensure Risk Events are identified, escalated and raised in line with MLC Life Insurance’s Event Management policy