Customer Care/Call Center

at  BCforward

JOB DESCRIPTION:

As a member of the Customer service team, you will assist with customer questions, inquiries, and issues related to accounts payable inquiries. You will take phone calls and answers chats/emails regarding accounts payables and bills. Successful candidates will be customer oriented with a commitment to quality and personal ethics with the ability to adapt to continuous policy and procedure changes. Works independently or as part of a group or team in a diverse work environment.

Requirements

• At least 6 months of call center experience
• Strong computer and phone skills. Ability to use web-based computer applications
• Excellent communication skills both written and verbal, and internal personal skills
• Able to manage telephone and chat customer interactions and convey confidence while resolving the customer’s issues.
• Professional, friendly demeanor with a customer-oriented attitude. Good communication and listening skills. Able to accept constructive criticism.
• Able to understand and accurately communicate customer’s needs, while demonstrating critical thinking and problem-solving skills.
• Must be able to pass a background and drug test.
• Must be 18 years or older
• Must have a High School Diploma or GED
• Must be able to type 30 wpm.

EXPERIENCE

Not Specified

Please refer the Job description for details