Customer Care, Change of Billing - Ottawa

at  OMS Royal Drugs

Our Mission:
Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.
Come Join Our Team!
Purpose:
As part of the Change of Billing team, this role provides outstanding customer service when making outbound calls to existing customers. While, simultaneously meeting sales and call targets by educating existing customers on change of billing options.
Job Title: Customer Care Representative, Change of Billing
Location: Ontario Medical Supply, Ottawa
Reports to: Manager, Customer Experience
Number of Positions: 1
ATR No: 4695
Type:Full Time, Permanent
Salary: $20/hr
Benefits: Yes

Job Responsibilities:

• Making outbound calls to existing clients (Health care agencies, long-term care facilities, and individual clients or caregivers).
• Meeting sales targets and outbound call targets
• Educate customers on the change of billing options – options to rent, purchase used and purchase new
• Process client orders for equipment, rentals and/or purchase; orders are received by phone, email, or fax
• Process direct client payments
• Process third party billings (various payers)
• Maintain proper documentation for third party billing purposes
• Address the matter of overdue account balances, organize call schedule, arrange payment plans
• Attend to clients, and resolve client concerns by phone, email, and in-person
• Identify and action opportunities to improve client service
• Create / maintain client contacts and customer cards and validate information with customers as required
• Action various reporting for internal service team
• Provide assistance in ensuring rental equipment is returned
• Prepare quotes as needed
• Communicate and liaise with home and community care support service

Qualifications:

-Completion of Post- Secondary Education in an Administrative or related field of study

• Minimum 1 years’ experience with administrative procedures and office duties
• Minimum 1 year in a customer service role
• Proficient with Microsoft Office – including Excel, Word and Outlook
• Proficient with ERP systems, GP or Pronto preferred

SKILLS:

• Strong interpersonal and communication skills (both verbally and in writing)
• Bilingual (French/English) is an asset
• Strong initiative and ability to work proficiently in a team environment as well as independently
• Ability to time manage, remain organized and prioritize work
• Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill set
• Commitment to deliver excellent internal and external customer service
  Human Resources:
  While we thank you for your interest, only select applicants will be contacted regarding the position.
  Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted

• Making outbound calls to existing clients (Health care agencies, long-term care facilities, and individual clients or caregivers).
• Meeting sales targets and outbound call targets
• Educate customers on the change of billing options – options to rent, purchase used and purchase new
• Process client orders for equipment, rentals and/or purchase; orders are received by phone, email, or fax
• Process direct client payments
• Process third party billings (various payers)
• Maintain proper documentation for third party billing purposes
• Address the matter of overdue account balances, organize call schedule, arrange payment plans
• Attend to clients, and resolve client concerns by phone, email, and in-person
• Identify and action opportunities to improve client service
• Create / maintain client contacts and customer cards and validate information with customers as required
• Action various reporting for internal service team
• Provide assistance in ensuring rental equipment is returned
• Prepare quotes as needed
• Communicate and liaise with home and community care support servic