Customer Care Consultant

at  McMillan Shakespeare Group

Customer Care Consultant
At MMS, our purpose is clear: To make a difference to people’s lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities. Our diverse services - from salary packaging and fleet management to disability support - aim to enhance your financial wellbeing and empower your aspirations.

MMS is Australia’s largest provider of salary packaging and novated leasing, and collectively we provide expertise in salary packaging and novated leasing associated Fringe Benefits Tax administration.

• Start date: 19th August 2024
• Enjoy working 2 Days in the Office and 3 Days from Home

As a Customer Care Consultant, you are the face of MMS. Our Contact Centre provides personal, confidential customer service to a broad range of clients across multiple platforms to support Salary Packaging and Novated Leasing.

• Pursue Better in assisting customers to manage their accounts and funds and problem-solve to resolve customer enquiries
• People First by building engaging and educating our customers on how to best manage accounts by maximising their tax benefit and minimising their liabilities
• Work Together by ensuring if, on phones or administration tasks, you deliver on your and the organisation’s promises
• Make everyday Better Together by demonstrating mutual respect and collaborating with your team, managers, and extended organisation