Customer Care Consultant

at  RoomRaccoon

Title: Customer Support Consultant / Customer Care Consultant
Type: Fulltime
Terms: Onsite
Location: Only considering applications-based in Portugal

WHAT WE NEED?

Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills. This ensures a positive and productive experience with our product, leading to increased client satisfaction and retention.
As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively.
You will join a global team of customer service representatives and will be responsible for taking care of our Portuguese, Spanish and Italian clients.

REQUIREMENTS?

• Non-negotiable: Fluent in Portuguese and Spanish
• Has 2+ years’ experience in a service-oriented, technical or customer support role
• Hotel (front desk/reservations) / and or hospitality experience (advantageous)
• Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally
• Technical proficiency in working on different systems (training will be provided)