Customer Care Consultant - Sales (Inbound Sales Consultant)

at  nib NZ

Let’s talk about who we are
The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
We’re looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We’re committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.
Let’s talk about Diversity, Equity and Inclusion
We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment @ nib.com.au
Let’s talk about this role
Let go of the stereotype that comes when you hear the words sales and call centre.
Are there KPIs? Yes!
Will I be receiving inbound leads, and outbound leads? Yes!
Will I receive ongoing coaching, feedback and development to help me achieve these goals? Absolutely!
This role will see you have meaningful conversations with our members. Through inquisitive questioning, and a long term established framework, you’ll spend your day discovering the needs of our members, and recommending the BEST solution for them
We have a great bonus structure that can see your earning potential grow through your commitment to achieving your goals!

This role will see you:

• Promote and sell nib’s Private Health Insurance products and services, by partnering with members to ensure we understand their needs and provide suitable solutions
• Ensure nib members are fully informed with accurate information about their product and entitlements
• Be open to growth and learning, and be part of a team culture that supports one another and celebrates our success
• Work remotely 80% of the time after onboarding, with in office days for team connection, collaboration and fun!

Let’s talk about you
We’re on the lookout for driven, ambitious individuals to dive into the fast-paced world of sales with us!
If you are a motivated and experienced sales professional looking to take your career to the next level, we would love to hear from you!
Due to our business requirements, this role will see you enjoy a sleep in daily with shifts starting between 11:00am-12:30pm and finishing between 7:00pm-8:30pm Monday to Friday. Shift loading after 6:00pm applies.
Successful applicants must be available to commence training and employment on October 4th, 2024.
The initial training and orientation will take place over one month at our beautiful Newcastle office. During this time, you will have the opportunity to meet your new teammates and get acclimated to your role.
After completing the initial training period, you’ll benefit from our flexible hybrid working model, which allows you to work from home 80% of the time.
Let’s talk about working at nib
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team.
We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
• The opportunity to give back to the community through paid leave for volunteering through nib Foundation
• Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts
• Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
• Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

• Promote and sell nib’s Private Health Insurance products and services, by partnering with members to ensure we understand their needs and provide suitable solutions
• Ensure nib members are fully informed with accurate information about their product and entitlements
• Be open to growth and learning, and be part of a team culture that supports one another and celebrates our success
• Work remotely 80% of the time after onboarding, with in office days for team connection, collaboration and fun