Customer Care Consultant - Trade Store & Warehouse - Perth WA

at  Blackwoods

Blackwoods is offering an exciting dual-purpose role in Perth, WA. This position involves delivering exceptional service in our Trade Store while also supporting our high-performing Warehouse team.

Your key responsibilities include, but not limited to:

• Provide fast-paced customer service; assisting via telephone, email and in person in our trade store, whilst recommending the best products or services to match their needs
• Maintain trade store presentation standards, including merchandising and restocking
• Ensure customer requests are actioned in a timely manner within allocated timeframes
• Picking, packing and despatch of customer orders
• Receiving, labelling, and storing of incoming goods
• Conducting sorting, loading, and unloading of vehicles
• Ensuring shelves are adequately stocked and displayed

To be successful, you will have:

• Outstanding customer service skills and the ability to work unsupervised in a small team
• Clear verbal and written communication skills are necessary
• Applicants with an advanced understanding of Microsoft programs would be highly regarded
• Forward and proactive thinker who can think outside the box
• Retail experience and industry knowledge advantageous, but not essential
• Previous experience in a warehouse environment desirable

• Provide fast-paced customer service; assisting via telephone, email and in person in our trade store, whilst recommending the best products or services to match their needs
• Maintain trade store presentation standards, including merchandising and restocking
• Ensure customer requests are actioned in a timely manner within allocated timeframes
• Picking, packing and despatch of customer orders
• Receiving, labelling, and storing of incoming goods
• Conducting sorting, loading, and unloading of vehicles
• Ensuring shelves are adequately stocked and displaye