Customer Care Coordinator (Call Handler)

at  Tuath Housing Association

ABOUT US:

Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 33,000 residents. Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development.

REQUIREMENTS:

At least one years’ experience in a busy office administration role.
A certificate or degree is beneficial
Excellent administrative skills and ability to produce Pivot Tables, spreadsheets, presentations, and memos.
Excellent communication, interpersonal and relationship-building skills.
Ability to work effectively as part of a team and independently.
Good organisational and time-management skills.
Ability to handle sensitive and confidential information.
Commitment to working in a customer-focused and solution-oriented manner.
To participate on forums/working groups/committees as required.
Carry out any other reasonable duties as may be required from time to time.
To positively promote a sustainable organisation, helping to reduce our environmental impact and participate in sustainable initiatives across Tuath Housing.
Promote a culture which is supportive of excellent service delivery and meets Tuath Housing’s vision, mission, and values.

Please refer the Job description for details