Customer Care Coordinator

at  ENWL

Do you have customer service experience, and are you seeking a new 12-month contract in Salford or Preston? Electricity North West is looking for a Customer Care Coordinator.

OUR ROLE

What to expect in this Customer Care Coordinator role:

• Be proactive in delivering first-class service to all customers, ensuring that they receive an excellent experience throughout the connections journey
• Promote a seamless customer journey to maximise CSAT performance, accountable to be the one point of contact
• Build and maintain excellent working relationships with all customer stakeholders
• Influence the key customer stakeholders to work collaboratively to ensure that we deliver for the customer and keep them happy
• Coordinate and own the customer relationship and their expectations from the first point

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

To succeed in this Customer Experience Manager role, you will need proven experience delivering excellent customer service. You will also require:

• An in-depth working knowledge of GSOP and EGS8 regulatory requirements
• Proficiency in using SAP, SAP Portal and MS Office, specifically Outlook and Exce