Customer Care Coordinator

at  Glenveagh Properties PLC

As one of Ireland’s leading homebuilders, Glenveagh is focused on delivering high quality homes in flourishing communities. We achieve quality and great accessibility to new homes by relentlessly innovating the way we plan, design and build. We bring new ideas home.
As a member of the Glenveagh team, you will join a work environment where everyone feels welcome, valued, and empowered to express their ideas, and where collaboration and teamwork are the norm. Named as one of Ireland’s Best Large Workplaces in 2024, and accredited with the Silver Investors in Diversity Mark, we offer an unrivalled suite of benefits and a workplace where you can develop a long-term career.
This role will be based on-site with our dynamic team in Hollystown.

REQUIREMENTS

• Prior experience in a customer facing position
• Excellent interpersonal and relationship building skills - clear communicator
• Strong IT skills and ability to translate technical details to a non-technical audience
• Ability to work well under pressure and to deadlines in a dynamic fast-paced environment with changing priorities
• Strong attention to detail
• Collaborative: Proven ability to work effectively within a team environment
• Customer Focused: Strong problem-solving skills with a customer-first mindset
• Safety First: Committed to maintaining a safe and inclusive working environment
• Can-Do: Proactive and solution-oriented mindset with a willingness to go the extra mile
• Innovative: Open to new technologies and methodologies to enhance efficiency and effectiveness

• Log all defects that come in onto Sandbox system. Responsible for managing through and closing out issues
• Issue defects out to relevant subcontractors and vendors
• Liaise with relevant site teams on any issues, organise weekly review/meetings
• Meet customers and provide a thorough walkthrough of their new home
• Assist other members of the team if additional help is required on their sites
• Respond to customer enquiries; deal with any customer complaints
• Develop and document knowledge into helpful content
• Maintain a professional image for the company in all dealings with public and stakeholders
• Other ad hoc duties that the Company may require from time to time