Customer Care Coordinator (m/f/d)

at  Pentos AG

Your responsibilities

• Optimize and execute Customer Care processes, including onboarding, support, and offboarding.
• Independently execute tasks, investigate alternative solutions, and develop/document process changes.
• Analyze customer database for segmentation, service usage, and sales opportunities.
• Support service development and collaborate with experts and sales teams.
• Manage reporting, KPIs, and analyze tickets to prevent escalations.
• Communicate with internal stakeholders and support the Shared Services team.
• Potentially take on the Service Manager role for some customers.

Your Profile

• Fluent English; German (B2/C1) is a plus.
• Bachelor’s degree in Business, Project Management, or related field.
• Clear and professional communication skills in both spoken and written forms.
• Understanding stakeholder needs and concerns.
• Quick problem identification and solution provision.
• Familiarity with Customer Relationship Management CRM software and ticketing tools.
• Proficiency in Microsoft Office.
• Strong time management and multitasking abilities.
• Interpreting customer data for process optimization.
• Effective collaboration with Service Managers and internal teams.

Role Description
We are seeking a highly skilled Customer Care Coordinator to join our dynamic team. You will help improve the Customer Care team by reviewing and optimizing our current processes. This role focuses on making our services more efficient and automated, ensuring high quality and profitability so that the Customer Care team can continue to grow. If you are passionate of Customer Care, we want to hear from you

• Optimize and execute Customer Care processes, including onboarding, support, and offboarding.
• Independently execute tasks, investigate alternative solutions, and develop/document process changes.
• Analyze customer database for segmentation, service usage, and sales opportunities.
• Support service development and collaborate with experts and sales teams.
• Manage reporting, KPIs, and analyze tickets to prevent escalations.
• Communicate with internal stakeholders and support the Shared Services team.
• Potentially take on the Service Manager role for some customers