Customer Care Coordinator at MoleMap Australia & New Zealand

Maungakiekie-Tāmaki, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Contact centre operations, Inbound calling, Outbound calling, Listening skills, Empathy, Attention to detail, Written communication, Verbal communication, Computer literacy, Microsoft Office, Administration, Organisational skills, Multi-tasking, 8x8 call centre program, Office 365

Industry

Medical Practices

Description

About the Company At MoleMap our purpose is simple. We give people their best chance against skin cancer so that maybe one day we can live in a world where skin cancer no longer takes lives. Our team of Melanographers and the Dermatologists we work with have been detecting and diagnosing melanoma for over two decades, and our new full treatment clinics mean we are a premium skin health care provider across Australasia. Only MoleMap’s proven system combines head-to-toe skin mapping by trained Melanographers with expert diagnosis of any suspicious moles by specialist Dermatologists, and accurate and timely clinical treatment by specialist GP's. That’s what makes us unique and what makes our skin cancer detection & treatment service so effective. About the Role We’re looking for an amazing person to join our customer care team! You will be doing a mix of taking inbound calls from patients and outbound calling to arrange follow up appointments. This is a very exciting opportunity to join MoleMap as we continue to grow and introduce innovative solutions that enhance our patient experience. You will be working closely with our experienced customer care team who will guide and support you every step of the way. This is a full time permanent opportunity, 40 hours per week, working Monday to Friday between hours 10:00am to 7:30pm. What you need: Previous customer service experience, preferably in a contact centre environment Excellent listening skills and an ability to empathise Ability to think on your feet and use your initiative Great attention to detail Amazing written and verbal communication skills To be computer literate i.e., competent with using the Microsoft Office suite Strong administration and organisational skills, with the ability to manage multiple tasks at a time. A positive mindset and passion for customer service Be the ultimate team player About the Team When our customers book with us, it's the customer care team that makes sure they have all of the important information about what to expect. Once they have had their MoleMap, it's the customer care team that co-ordinates between the customer, the Melanographer and the Dermatologist. When there is a diagnosis, it's the customer care team that makes sure their report gets to them quickly, is accurate and informative about the appropriate next steps they need to take. About You The following personal attributes will see you stand out from everyone else: Proven experience working in an inhouse call centre and will be highly regarded. Experience using 8x8 call centre program and the Team's and Office 365 environment. Reliable, with strong work ethic and a reluctance to let the team down. Positive, open and growth minded Warm, articulate and able to use previous experience to get up to speed quickly. Why MoleMap? We love our people and we want them to love us, which is why provide many benefits like an all expenses paid trip to New Zealand once a year to attend our 2 day company conference, paid professional development, Spot-Light (our very generous reward and recognition program), “Impact Day” once a year, which is a paid day off help you give back to your choice of community organisation, and we even have “Celebrate YOU Day" which gives you a paid day off each year to celebrate your birthday!! If you would like to work for a values based company that does meaningful work for Australians and New Zealanders, then apply today! We are growing, and we want you to grow with us!

Responsibilities

The role involves managing inbound and outbound patient calls to coordinate appointments and follow-up care. You will act as a liaison between patients, Melanographers, and Dermatologists to ensure accurate and timely communication of diagnostic reports.