Customer Care Coordinator

at  Northumbria Primary Care

Northumbria Primary Care are delighted to be able to offer a Customer Care Coordinator post at Northumbria Way. We are looking to fill a full time 24 hour position.
The main focus of this role will be to identify groups of patients to help improve their care, and to maintain accurate coding and list of these patient groups. Project work.
The successful candidate will be based at Northumbria Way but will work as part of a team across NPC Practices providing cover during periods of leave.
Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.
To collect and input data from both paper and electronic correspondence to EMIS/System One, extract appropriate clinical details from medical correspondence and other relevant documents received by the practice, within set time-scale, applying practice specific/ local/national and international clinical coding conventions.
Use judgment to translate cases where the information included is not readily codable.
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.
Appointees will have a nominated base site within NPC as we appreciate continuity and teamwork is vital to effective primary care. As a large multi-site organisation we benefit from offering cross site support and the opportunity to work flexibly across our practices. We also offer evening and weekend working which further enhances flexible working opportunities.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.
The post-holder will assist in the implementation of patient care both direct and non-direct by answering telephone calls and navigating patients as appropriate, analysing information typically in the form of discharge summaries and correspondence from clinicians/departments both within and outside of our organisation to ensure the data is coded and filed correctly.
The post-holder will answer telephone calls & respond to all enquires directing the public as appropriate.
They will provide general admin and secretarial support to the practices, including processing patient referrals and dealing with general enquires from patients and clinicians.
To provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive

Please refer the Job description for details