Customer Care Coordinator

at  Persimmon Homes

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.
We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. We have 29 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

WHAT WE NEED FROM YOU?

• Previous Customer Care experience within a fast paced and busy environment
• Experience within the housing or construction industry is desired but not essential
• The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
• The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
• You must be IT literate, with a good working knowledge of Word, Excel and Outlook
• Knowledge of COINS is an advantage but not essential as training will be provided

WHAT IS THE ROLE?

We are excited to be recruiting for a Customer Care Coordinator to join our team. This role reports into the Customer Care Manager.
The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.

THE ROLE WILL INCLUDE:

• Providing an effective support function to our homeowners
• Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
• Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
• Responding to incoming communications from homeowners in accordance with company guidelines
• Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
• Complying with responsibilities as defined in the Group’s HS&E Policy and ensure compliance throughout team
• Carrying out general administration duties