Customer Care Executive

at  Applegreen Stores

QUALIFICATIONS, EXPERIENCE & SKILLS:

• Minimum of 2 years of experience in a customer focused environment with a proven track record of exceeding expectations in customer care.
• Fluency in English with strong communication, written and verbal skills.
• Be a self-starter with exceptional interpersonal skills, and ability to engage and develop relationships with individuals at all levels of the organisation.
• MS Office knowledge essential.

ADDITIONAL KEY SKILLS & ATTRIBUTES:

• A ‘can do’ attitude and a positive solution focused mindset and commitment to continuous improvement.
• Resilient, calm under pressure and comfortable dealing with ambiguity.
• Sound judgement and objective logical decision-making skills.
• A dynamic individual who adapts well to change and can thrive in a rapidly growing organisation that continues to evolve.
• Proven track record of delivering to tight deadlines.
• Ability to execute directly at high quality and pace.
• Excellent drive, enthusiasm and commitment and a keen interest in developing a career in Applegreen.
• Willing to travel ad hoc if required.

ROLE INTRODUCTION:

Established in 1992, Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over €3BN in annual revenue, operating 600 Motorway Service Plazas and forecourt sites internationally and employing over 16,000 people.
Applegreen is in a rapid growth phase and to support this ambitious growth, we are seeking to onboard a Customer Care Executive to join our new team. This role will form part of the Commercial team and reports to the Head of Digital & Partnerships.
Do you thrive on creating exceptional customer experiences. If so, this is an exciting opportunity to play a pivotal role in leading and inspiring our customer care strategy. You will play a pivotal role in shaping the customer experience strategy and be responsible for ensuring our customers receive exceptional care.
The successful candidate will be a confident people person who can take ownership and adopta hands-on approach to their role.