Customer Care Executive

at  Fika Consultancy

As a Customer Care Executive at Fika Consultancy in Dubai, you will play a crucial role in ensuring exceptional customer service and support. Your responsibilities will include managing customer inquiries, resolving issues, and maintaining detailed records to enhance our client interactions and satisfaction.

PRODUCT/SERVICE KNOWLEDGE:

Gain a thorough understanding of Fika Consultancy’s products or services.
Provide accurate and complete information to customers.
Stay updated on product changes, new features, and promotional offers.

EDUCATION:

High school diploma or equivalent; a bachelor’s degree is a plus.

EXPERIENCE:

Previous experience in a customer service role is preferred.

TECHNICAL SKILLS:

Proficiency in customer service software, databases, and tools.
Basic knowledge of MS Office (Excel, Word, Outlook).

SOFT SKILLS:

Excellent communication and interpersonal skills.
Strong problem-solving abilities with a proactive approach to resolving issues.
Ability to manage time effectively and handle multiple tasks simultaneously.