Customer Care Executive

at  Parker Premier Real Estate

ABOUT US:

Future Foodstuff Trading Company LLC is an authorized distributor for Nestlé, a global leader in the food and beverage industry. We are dedicated to providing exceptional service to our customers and delivering high-quality products. As we continue to expand our operations, we are looking for a motivated and customer-focused Customer Care Executive to join our team.

JOB DESCRIPTION:

We are seeking a dynamic and customer-oriented Customer Care Executive to handle customer inquiries, resolve issues, and ensure a smooth and positive experience for our clients. The ideal candidate will have excellent communication skills, a strong problem-solving mindset, and a passion for customer service.

REQUIREMENTS:

• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints and resolve issues effectively.
• Knowledge of Nestlé products and services is a plus.
• Good organizational skills and attention to detail.
• Proficient in MS Office and customer management software.
• Ability to work well under pressure and meet deadlines.
• A positive, proactive attitude and a team-oriented mindset.

• Handle incoming customer inquiries via phone, email, or in person, providing accurate product information and addressing concerns.
• Assist with processing orders and managing customer accounts.
• Resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction.
• Coordinate with the sales and logistics teams to ensure timely product delivery.
• Maintain and update customer records in the system.
• Process returns, exchanges, and refunds as necessary.
• Provide feedback to management regarding recurring issues or customer trends.
• Ensure the smooth handling of Nestlé product-related queries and assist customers with promotions or new product launches.
• Support the team in creating and maintaining positive customer relationships.