Customer Care Executive

at  Zapegg Tax Consultant

At Zapegg Tax Consultant, we pride ourselves on delivering exceptional tax and financial consulting services tailored to our clients’ unique needs. We are looking for a skilled and enthusiastic Customer Care Executive to join our team in Dubai. If you have a passion for customer satisfaction and excellent communication skills, this role is for you!

QUALIFICATIONS:

• Education: A high school diploma or equivalent; a degree in business administration, communications, or a related field is preferred.
• Experience:
• Minimum of 1-2 years in customer service or client relations, preferably in the finance or consulting industry.
• Skills:
• Excellent verbal and written communication skills in English (knowledge of Arabic is a plus).
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency in MS Office Suite and customer relationship management (CRM) tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Personality Traits: Friendly, professional, and patient demeanor.

• Customer Interaction: Handle inquiries, complaints, and service requests via phone, email, and in person.
• Issue Resolution: Address client concerns promptly, ensuring their satisfaction and building trust.
• Follow-ups: Conduct follow-ups with clients regarding ongoing queries or services.
• Client Relationships: Build and maintain strong relationships with customers by providing professional and courteous service.
• Records Management: Maintain detailed and accurate records of client interactions in the company’s CRM system.
• Service Promotion: Educate clients about the company’s services and identify opportunities to offer additional solutions based on their needs.
• Feedback Collection: Gather customer feedback to help improve the quality of services offered.
• Team Collaboration: Work closely with other departments to ensure seamless customer support and satisfaction.